1. Return Conditions

Products can be returned within 7 days from the date you receive them.

2. Accepted Reasons for Return

– The product is faulty or damaged.
– The product does not match the description on the website.

3. Return Process

– Step 1: Contact our customer service department via email at [email protected] and provide order information and the reason for the return.
– Step 2: After receiving your request, we will review the reason, check the product, and discuss further with you (if more information is needed).
– Step 3: If the product meets the return conditions, we will proceed with exchanging it for another product or issuing a refund (depending on your request).

4. Return Fees

100% free of charge.

5. Return Processing Time

The processing time for return requests is 1-3 working days from when we receive the return request. Receiving the new product or a refund will occur within 1-2 days afterward.

6. Refund

We will refund you using the original payment method or as agreed upon by both parties. The refund time will be 1-3 working days from when the refund request is accepted.

7. Support Contact

If you have any questions or need further assistance regarding the return policy, please contact us via email at [email protected] for prompt response and support.